Smetco Inc

Parts and Support

All Product Lines Served from Consolidated Facility

In early 2004, SMETCO expanded and consolidated into one primary state-of-the-art location in Aurora, Oregon. This significant investment in facilities consolidation ensures the quickest possible response on all sales, support, and parts orders for every product manufactured by SMETCO.

The 2004 central site expansion substantially increased the capacity of SMETCO's manufacturing and parts warehouse.  A comprehensive inventory of parts is available for all our products from one central warehouse which ensures speedy availability and delivery of spare parts for the entire line of SMETCO products.  With multiple daily package pickups and drop-offs from all the major air, ground, and road delivery services, SMETCO offers spare parts availability that ensures your company can keep its equipment running reliably for years of demanding use.

By directing all inquiries through one toll-free number serviced through our consolidated facility, we can ensure tracking, visibility, responsiveness, and the best possible quality for all your requirements.

Please direct all inquiries to our toll-free number:1-800-253-5400

Talk Directly to a SMETCO Specialist

As part of our ongoing commitment to offer the best support in the industry, when you call SMETCO you will talk to a SMETCO employee: not voice mail, not an answering machine, not an answering service, just bona-fide employees of SMETCO that are committed to your success.   We can immediately dispatch your request to our professional staff of specialists that are trained and experienced in all aspects of system installation, operation, troubleshooting and support.

Call us on our toll-free number 1-800-253-5400.

Parts

SMETCO's parts staff is available to help you quickly and efficiently procure the supplies you require to keep your equipment running in peak operating condition.

Call 1-800-253-5400 and ask for the parts department.  We'll ensure your order is efficiently and quickly processed.

Support

SMETCO provides full-service solutions before, during, and after the sale.  We customize installation solutions for your specific requirements then back up that installation with a highly trained staff of specialists to ensure your success.

SMETCO's experienced staff of professionals constantly train and update their detailed knowledge in all aspects of system installation, operation, troubleshooting and support.  We work closely with you to offer solutions optimized to fit your business requirements.

Call 1-800-253-5400 and ask for the technical support department.

 


Services

Custom Designs

Each product we offer has evolved with the unique requirements of our customers.  We offer innovative, cost effective solutions: reliable, heavy-duty, rugged products with a reputation for longevity of service.

SMETCO has thrived by customizing solutions to your specific requirements.  If you don't see the material handling product you need on the pages of this website, give us a call.  We can work with you to innovate the most cost-effective solution for your needs.

 


CAD Based Layouts

SMETCO's staff of designers, fabricators, and machinists utilize the latest 3D Computer Aided Design (CAD) systems to build solutions specific to your needs. This blending of technology and product experience ensures your solution will have the proper fit, form, and function for your requirements at your physical site.

We will provide you the descriptions, documentation, diagrams, and details you need to ensure successful installation and operation at your plant.

 


Turnkey Installations

SMETCO provides full-service solutions before, during, and after the sale.  We customize installation solutions for your specific requirements.  Our staff of specialists will provide the level of assistance you need for your specific circumstances.  Many of our customers request complete turnkey installations consequently we have an experienced staff of professionals with considerable experience in all aspects of system installation and operation.

We work closely with you to design a solution to fit your needs so you can be assured that SMETCO products will successfully integrate into your business.

 


Preventive Maintenance Contracts

SMETCO understands your needs to assure reliable uptime of the products that are critical to your business success.  We offer Service Contracts that are written for your specific needs to meet your uptime requirements.

 


Recommended Spare Parts Packages

When you buy from SMETCO, the leader in Pallet Handling Systems, you get the benefit of 41 years of experience.  That experience includes intimate knowledge of the requirements to keep your operation running reliably for years on end.

We will customize a spare parts package to assure you can keep your systems up and running in the most demanding application environments.  And we can back up that spare parts package with our extensive spare parts inventory.

 


Spare Parts Inventory

SMETCO stocks a comprehensive inventory of spare parts for overnight delivery.

 

 

Emergency Service

SMETCO maintains a staff of dedicated field service technicians to assure we can respond to your needs.  Our field service technicians have been factory trained to ensure your systems maintain years of reliable, demanding use.

 

 

In-House Troubleshooting and Programming

SMETCO can replicate, troubleshoot, and program a custom solution for your requirements.

           
Smetco Inc
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